HOME / LUCHI INTERNATIONAL
Support that stays connected.
Prompt communication, 12 months of after-sales coverage and follow-up video guidance from the Luchi team.
04 / SUPPORT AFTER THE SALE
The relationship
continues after delivery.
We provide one-stop service with responsive communication, after-sales coverage and ongoing video guidance.
Prompt response
Contact our team with a product question or after-sales request. We aim to respond within 24 hours.
After-sales coverage
Our after-sales service commitment supports customers after purchase. Confirm the applicable scope and terms with your order.
Follow-up guidance
Continue the conversation with our team through video guidance for operating and maintenance questions.
Coverage details, eligible components, exclusions and the service start date are agreed for your order. Response time refers to communication, not a guaranteed repair completion time.
CONTACT OUR TEAM
Help us understand
your support request.
A clear description helps our team review your request. Please stop operating equipment if you believe continued use is unsafe, and explain the situation when you contact us.
Information to include
- Your name, company and order reference.
- Vehicle model and identifying information.
- A description of the issue and when it occurs.
- Relevant photographs or a short video.
- Your location and a contact number.
05 / BEFORE YOU ORDER
Your questions, answered.
Do you have your own factory?
Which truck brands do you remanufacture?
Can I visit your factory?
Can I request a customized trailer?
What information do you need for a quotation?
What is your delivery time?
What after-sales support is included?
Are used buses and light trucks available?
06 / LET’S BUILD YOUR NEXT CHAPTER
Talk to Fan Sen.
Get your project moving.
Send your vehicle requirements directly to our team. For a more useful quotation, include:
- Product type and preferred brand or model
- Quantity and key specifications
- Destination country and intended use
- Preferred delivery date and budget
Follow Luchi International for vehicle updates and company content.
Your direct contact
WhatsApp opens a conversation for you to send. Email opens your preferred email application.